Thank you for choosing NextGen Marketing Solutions! We appreciate your business and want to ensure you’re confident in your purchase. This policy outlines our refund and return conditions for our digital products.
Due to the nature of digital products, refunds are generally not offered. Once you download a product, it’s readily available for your use. However, we understand situations may arise where a refund might be necessary.
Here are the conditions under which we may offer a refund:
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Unintentional Duplicate Purchase: If you accidentally purchase the same product twice, we will gladly process a full refund for the duplicate purchase.
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Technical Issues: If you experience a technical issue preventing you from accessing or using the purchased product and we cannot resolve it within a reasonable timeframe, we may offer a full or partial refund.
To request a refund:
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Please contact us within 30 days of your purchase.
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Include your order details (name, email address, order number) and a clear explanation for your refund request.
We will review your request and respond within 5 business days.
Please note:
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Refunds will be processed using the original payment method.
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Shipping and handling charges are non-refundable.
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Products included in custom packages or bundles may not be eligible for individual refunds.